Privacy Policy

Last Updated: October 2026

1. Introduction

Sharpe Coach LLC (DBA Trading Matrix) collects, uses, maintains, and protects customer information in connection with the trading education, coaching, and related services we provide. This Privacy Policy describes our practices regarding the information we collect and how it is used.

2. Information We Collect

We may collect information that you provide to us, including:

• Names
• Email addresses
• Phone numbers
• Mailing addresses where provided
• Service requests
• Appointment information
• Messages
• Information submitted through forms
• Information submitted through the LeadConnector widget
• Email, telephone, and text communications

3. Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP addresses
• Browser information
• Device information
• Operating systems
• Pages visited
• Referring websites
• Approximate location
• Visit dates and times
• Website interaction information

4. Cookies

We may use cookies and similar technologies to operate and improve our website. These technologies help with functionality, analytics, and user experience. You can adjust your browser settings to manage or decline cookies, though some features of the website may not function as intended.

5. How We Use Information

We may use the information we collect for purposes including:

• Responding to inquiries
• Providing educational services
• Scheduling
• Customer support
• Service updates
• Appointment reminders
• Security
• Website improvements
• Business records
• Legal compliance
• Marketing communications where appropriate consent exists

6. SMS / Text Messaging

SMS may be used when customers provide their mobile numbers and appropriate consent. Messages may include appointment information, customer support, and other consented service communications.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to opt out.
• Reply HELP for assistance.

Marketing SMS requires appropriate consent. Consent to marketing SMS is not a condition of purchase.

7. Mobile Information and SMS Consent

8. How We Share Information

We may share information with service providers who perform services on our behalf in connection with operating our business. SMS opt-in information is not sold, rented, or shared for marketing purposes.

9. Data Retention

We retain customer information for as long as necessary to provide our services, respond to inquiries, comply with legal obligations, and maintain appropriate business records.

10. Data Security

We take reasonable safeguards to protect customer information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee the absolute security of information.

11. Third-Party Links

Our website may reference third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of third-party websites independently accessed by users.

12. Children's Privacy

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

13. Privacy Rights

Your rights regarding personal information depend on applicable law and may include the right to access, correct, delete, or opt out of certain processing of your information. To exercise applicable rights, contact us using the information below.

14. Marketing Communications

You may unsubscribe from marketing emails by following the instructions in those messages. For text messages, reply STOP to opt out or reply HELP for assistance.

15. Changes to Privacy Policy

We may update this Privacy Policy from time to time. The Last Updated date will change when the policy is revised.

16. Contact Us